Refund policy
Returns
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@courture.ch.
If your return is accepted, we will send you all instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are carried by the customer, unless the item is defective, damaged or you received the wrong product.
You can always contact us for any return question at info@courture.ch.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Print on demand and non returnable items
Courture works with print on demand production.
Each piece is made individually once you place your order and cannot go back into regular stock. Returned items therefore need to be resold or reused by the owner.
We cannot accept returns for items that have been worn, washed, altered or are not in their original condition and packaging.
We also do not accept returns on sale items or gift cards.
If you have questions about a specific item, please get in touch before ordering.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired product.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, in line with applicable consumer law.
As above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Please note that for goods made to order or clearly personalised, the statutory cooling off period may be limited or may not apply as permitted by applicable law.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@courture.ch.